I’m forced to report this dubious act of Union Bank of Nigeria following the usual practice of deducting my money in the past without refund.
Last year in November, one of their customer service representatives called me and he sought my consent to be deducting N2000 every month for a package called ‘Future Saving Account’ which I agreed to. We agreed they should start the deduction in December.
On December 6, 2019, somebody sent N5000 into my account and they immediately deducted N2000 from it which I believed it’s for the so called ‘Future Saving Account’.
But to my surprise, they deducted another N2000 on December 13 and this time, I was furious which made me transferred the remaining balance to my other bank account.
As a result, I went to a nearby Union Bank branch at state Secretariat in Ibadan where I complained this anomaly but to my amazement, the bank officials I met there after heated argument, they dubiously manipulated my account statements on their computer system to prove me wrong.
I left there in anger and while seeking for solution to this anomaly, I read an article on Opera News which gave me an insight to report this by sending an email to @cenbank’s Consumer Protection Department (CPD) via firstname.lastname@example.org with all the relevant details and that I should copy (cc) my bank’s customer care email.
The article added that i should ensure I attach pictures/screenshot(s)/evidence, which I did but they were also defending their officials.
•Below screenshots show the original statements sent to my phone…
This made me look stupid as if I’m the one at fault while I know vividly that I’m right but they just believe they can do this and go away with it. This is not the first time they did this to me but I kept quiet. But this time I can’t allow this to be swept under the carpet. I know many Nigerians are victims of this as well.
I’m calling on CBN and other concerned persons to please intervene. I can come forward with the bank statements they sent to me to prove myself.