Henry Abem, a Port Harcourt-based business manager, has narrated how Jumia, an online retail store, failed to deliver an item he purchased with the sum of N114,750 from it.
While Speaking, Abem said he had ordered for a phone worth the sum from the retail store on behalf of a third party on August 2.
Abem said he first got a mail from Jumia on August 8 that the delivery of the phone would be delayed.
“By August 8, I got a mail from Jumia saying my order would be delayed. When the phone eventually got to Port Harcourt, I was also notified via email. I called the phone number attached to the mail and the agent said he would reach out to me when it was delivery time,” Abem said.
“The agent never called. The next day, I received another mail from Jumia in which they apologised for not delivering the product. They claimed they were unable to reach me when in actual fact, they never attempted to.”
Abem said he kept hoping an official from Jumia would reach out to him about the status of the delivery but nobody did.
“On August 19, I received another mail which said my order had been cancelled because they were unable to deliver and that a refund had been made to my account,” Abem said.
Jumia’s mail acknowledging there was a failed order.
“When they said they had refunded me, I wanted to reorder the item but I later discovered that my account was still empty. I made enquiries and found out about the JumiaPay. On JumiaPay, it truly showed that I havd been refunded but my actual account balance was still showing zero.
“All my attempts to reorder the item were futile, as the refund did not reflect in my account.”
He said since sending the last mail he received on August 19, the retail store has refused to own up to its error.
“I had to reach out to my account officer at Access Bank and he also confirmed to me that Jumia was yet to refund me,” he said.
“I have made several phone calls and written several mails to Jumia but they have not responded to any. Each time I call, a different agent attends to me and I have to recount the whole issue from start to finish.
“Even when I send emails, a different agent would respond each time. My bank account officer also wrote to them asking them to provide the ARN number to track the issue but they didn’t respond.
“It’s unfair what Jumia is doing to me!”
FIJ sent an email to Jumia for comments on the matter, but it had not been responded to at press time.
•(C)FIJ
